How can I add or remove a payment method on iOS?

To remove or edit a payment method from your iOS device, follow these steps:Open the Settings on your iOS device.Tap your profile to ac...

How can I add or remove a payment method on Android?

To edit or remove a payment method from your Google account using a web browser, follow these steps:Go to pay.google.com.At the top left, se...

Why did my payment fail?

On the Webshop using $POWERWallet payments can fail due to several reasons. Most frequently, insufficient funds for gas fees or issues with ...

I purchased an item from the in-game shop and didn't receive it

I purchased an item from the in-game shopThere are two kinds of items you can get from the in-game shop. Gems (our in-game currency), b...

I would like to request a refund

If a purchase didn’t meet your expectations, please reach out to our Support Team so we can help you resolve the issue. If you purchase...

Where can I find my purchase receipt?

App Store (iOS)There are two ways you can locate your receipt from Apple. First, you can check your mail’s inbox and look for the email with...

I purchased an item from the webshop and didn't receive it

Buying items through the webshop means every transaction has to be processed through the blockchain network, and depending on its conditions...