Before proceeding with detailed troubleshooting for connectivity issues, we recommend checking our social media channels for updates on server maintenance or other outages.
If there aren't any known server issues but you're still struggling with connection problems, it's vital to note that the quality of service from your Internet Service Provider (ISP), along with your connection speed, can significantly impact your gaming experience. Please ensure to identify any local outages of your network before reaching out to us.
You can try the following steps to address connectivity issues:
- Make sure you don't have too many apps running in the background.
- If you're connected to cellular data, consider switching over to a Wi-Fi network.
- If you're connected to a Wi-Fi network, check the distance between you and the modem. Please note that if too many devices are connected to the same network, your connectivity might be compromised.
- Restart your router, modem, and your device.
If you continue experiencing issues, please contact our Customer Support Team for further assistance.