If a purchase didn’t meet your expectations, please reach out to our Support Team so we can help you resolve the issue. 

If you purchased an item with real money or $POWER, please make sure you include a screenshot of your purchase receipt with the following elements: 

• Order ID (or GPA number if it’s from Google)
• Date of purchase
• Cost and payment method/wallet address

If you purchased an item in the game using Gems, please include the following details in your request: 

• Date of purchase
• Name and amount of the item you purchased
• A screenshot of your Purchase History from your User Dashboard