I came across a bug, lag or another technical difficulty.

Please reach out to our Customer Support team through Discord and include the following pieces of information so we can identify the root cause of the problem and provide you with some troubleshooting steps: 

  • Username and Pixion ID

  • Device model

  • OS version

  • Screenshot/Video of the issue (if possible, if not kindly share as many details as possible)

  • What kind of issue did you experience? (Bug, stutter, frame skips, etc) 

  • Did it happen during a PvE or PvP combat?

 

My game crashed during the Playtest.

Please reach out to CS through Discord with the following details: 

  • Username and Pixion ID

  • Device model

  • OS version

  • Screenshot/Video of the issue (if possible, if not kindly share as many details as possible)

  • What were you doing right before the crash? Did it happen during a PvE or PvP combat? 

 

I encountered a UX/UI issue with the Ability Tomes.

We appreciate your feedback! Kindly send us a message through Discord with the following details:

  • Device model

  • OS version

  • Screenshot/Video of the issue

 

I am seeing an error message in the game.

To further review the details of the error and provide you with a solution, please share the following details to our Support team through Discord: 

  • Username and Pixion ID
  • Device model
  • OS version
  • Screenshot of the error you encountered